EXCLUSIVE: Sussex mobility dealer reflects on customer uptake as lockdown eases


Orange Badge Mobility has seen an uptake in business as lockdown restrictions have slowly been lifted across the country.

Speaking exclusively to AMP last week, director Ben Gretzer explained how a rise in consumer confidence has seen an increase in phone call enquiries and visitors to his Lewes-based showroom.

Gretzer said: “It’s been considerably different this week, the phones and even visitors have been feeling confident enough to come in and talk to us still with the necessary measures in place so they feel comfortable, but I think customers really want to get back to some normality and start to maybe implement some mobility solutions that they may have delayed in last few weeks and months due to COVID-19.”

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Asked, as part of AMP Live’s 4th episode, about if having a large showroom has given clients more confidence, Gretzer continued: “I mean it definitely does help when you are a larger deal like ourselves that you do have the space to allow clients to browse and can advise them from a safe distance and really have a very large selection all in one place for them to come and browse and hopefully come up with the right solutions for them.

“We have a routine here that every piece of equipment is cleaned daily and that’s not just equipment, it goes even as far as the facilities relating to even door handles, everything is cleaned after every single customer enters our building and is done so throughout the day.”

Adding: “With regards to bedding and chairs we have plastic on the bedding and the mattresses, we have signage throughout the showroom which doesn’t allow customers just get on, they have to wait for a member of staff to assist them so we know what products they’re using so that we can obviously clean them down and we’re very very heavy on that.

“Every single piece of apparatus is cleaned and it is time consuming but it is absolutely necessary at this time.”

See more from the AMP LIVE series here:

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Alex Douglas

The author Alex Douglas

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