Leading mobility retailers have reassured customers it will be “business as usual” as England and Scotland begin new lockdowns to combat spiralling coronavirus infections.
Ableworld and TPG DisableAids MDs Mike Williams and Alastair Gibbs spoke exclusively to AMP after the PM’s lockdown announcement last night.
Mike said Ableworld would remain open as with the first lockdown due to the essential equipment and services it provides.
“With so much going on in the world, we want to reassure our customers, that as best we can, it will be business as usual and our stores will remain open,” Mike added.
The MD said Ableworld’s stores were “spacious” with “strict hygiene routines and social distancing measures” so that customers could visit without an appointment for help, support or advice.
The retailer also provides a phone service and can arrange contact deliveries and home demonstrations.
Mike said he was looking into the possibility of a part-time furlough schedule for some staff as part of its pledge to support customers throughout the pandemic.
TPG DisableAids MD Alastair said his business was “better equipped to manage the challenges this time around”.
Alastair added: “Our systems and procedures have been established and refined over many months to ensure we can deliver a quality service to our customers to enable them to stay safe and well. Most importantly, we can, in most cases, ensure they are able to stay at home in relative safety rather than be transferred to a care institution or hospital where the risks of infection can be higher.
“It is therefore still vitally important to keep our own staff safe to be able to deliver that service. We may all have been slightly lax in recent weeks over the Christmas period but tightening of self-discipline goes a long way to ensure we can carry on until the risks diminish.”