EXCLUSIVE: Board-level reshuffle at CCN as it hails ‘perfect timing’ of NRS takeover


There has been a significant restructuring of Complete Care Network (CCN)’s board in the wake of NRS Healthcare’s multi-million pound takeover.

Three new members have joined CCN’s board, including NRS’ CEO, Jeremy Benson, commercial director, Stephen Kennedy, and finance director, John Makin. Meanwhile, five CCN directors have departed the company.

CCN is an online mobility retailer that trades as Complete Care Shop, Co-operative Mobility and Disabled It was bought by NRS recently for an undisclosed amount.

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Jon Price, director of marketing at CCN, told AMP that the timing of the deal was “perfect” as the retail group was finding it difficult to cope with its own growth.

“Andy, Darren and I have grown the business over eight years and we’re now shipping nearly 40,000 orders a month. That’s a lot of logistics, admin, IT and customer care that has to keep up.

“The timing of the NRS deal was perfect as it needed either someone bigger to take us to the next stage or a major change in how we did things as we were starting to struggle with keeping up with our phenomenal growth.

“We have a great customer-base and fantastic relationships with our suppliers – both of which we will continue to nurture and grow.

“We’re really happy to combine forces with NRS and are looking forward to working together to give our customers even more choice while continuing to build on our solid reputation for speed of delivery and level of service.”

NRS is a community equipment provider and holds contracts around the UK. It is worth more than £160m and serves more than 10m people.

The acquisition of CCN will mean NRS’s retail capabilities will be significantly increased. Its website already offers more than 3,500 living aid products which it sells direct to end-users.

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Joe Peskett

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