Eden Mobility has called out to people in Derby who are without their usual equipment provider after a mobility store that served 4,000 customers was forcibly closed by a civil enforcement agent.
Mobility at Home’s store at the Intu shopping centre was closed suddenly earlier this month and was later found to be involved in a number of legal disputes, after a local newspaper investigation.
Eden’s Derby outlet has now stepped in to offer its services to impacted customers, posting on its blog that it would “like to take this opportunity to welcome all customers of Mobility At Home to Eden Mobility – both new and old”.
It added: “If you have a mobility product such as a mobility scooter or powered wheelchair from Mobility At Home, we’ll happily continue assisting you with servicing and repairs.
“If you had a mobility scooter or powered wheelchair via Motability through them, we’ll happily help continue to assist you.”
Mobility at Home, which has been trading for 36 years, says the closure of its store was a ‘mix up’ and that it will soon be opening a city centre store where it will continue to trade.
Other equipment sellers situated in the Derby area include Parkgate Mobility, Stuart Mobility Ltd, Derbyshire Mobility, Clark & Partners and Medequip. Although Eden enjoys the most central location in the city.
Last year, Eden, which is now an £11m business, opened its doors to customers affected by the closure of rival firm Yorkshire Mobility.
Yorkshire Mobility, the trading name of Hartmond Limited, which also operated The Mobility Partnership, Trade Mobility and Value Mobility, ceased trading back in March 2017.
Image: Eden’s Derby store. Image credit: Eden Mobility