A report which rated several leading UK airports, including Heathrow and Manchester, as being poor for disabled access has led to East Midlands Airport to defend itself and pledge improvements.
The Civil Aviation Authority’s (CAA)report classed the airport as poor but now a spokesperson from East Midlands Airport has said that it has been working with disability groups and the CAA for several months to ensure it has ‘significantly improved’ its level of access. The airport has also recently purchased new equipment to improve its service.
“Our highest priority is to ensure that every one of the millions of passengers who use our airport each year experiences the same level of excellent service,” the spokesperson told the Leicester Mercury.
“We have recently invested in new equipment that enables passengers with restricted mobility to more easily board aircraft and introduced a number of customer improvement initiatives across the airport.
“We will continue to work closely with disability groups and independent specialist consultants to deliver a significant improvement in this area.”
Last week a report from the CAA criticised the lack of access solutions and provisions at major UK airports but also praised others. The chart below shows how the airports were ranked.