As of today Drive DeVilbiss’ retail partners will be able to benefit from next day delivery on all products ordered before 5pm from Monday to Friday, marking one of its first moves to bolster support for dealers this year after it vowed to step up its backing for its retail network.
The new option, which incurs no increase in current terms, covers all core retail lines in stock at the point of ordering and is designed to help mobility dealers respond quickly and accurately to customer requirements, especially those clients where there is an immediate requirement for products.
Drive DeVilbiss Healthcare says it has been looking closely at all aspects of the business to identify the areas it can upgrade and improve.
At Trade Days Drive’s new retail director, Grant Abrahams, told AMP that major changes were afoot for the supplier’s dealer plans, and said that its retail strategy would ‘take the market by surprise’ this year.
The new delivery option is one of his most significant moves so far to assist traditional dealers who are under threat from online competition.
Strong relationships with distribution partners and greater investment in stockholding has allowed the company to provide its enhanced delivery option, designed to enable retail outlets to provide a faster service to their customers.
Mr Abrahams said: “We are constantly looking to improve service levels across the board, and this fast delivery option represents an important step forward in providing our retail customers with the speed of response they need to react instantly to developing customer requirements.”
The company trades with around 800 dealers in the UK but is continually looking to provide retailers with better sales and service support.
Mr Abrahams said in August that the company is leaving no stone unturned in its quest to give dealers the service they require. This includes evaluating its stock levels, delivery options, product range and the value-add that it offers. It is also looking at bringing greater “parity” to its pricing structure.