Dolphin Mobility Yorkshire and Cumbria has been selected by stairlift manufacturer Platinum as the chosen dealer partner in its launch of a new curved stairlift.
Platinum Stairlifts unveiled its single tube curved stairlift, The Ultimate, at the OT show in November, and is designed to address the increasing demands for domestic stairlifts.
The firm asked Dolphin Mobility to be an integral launch partner so it the new product could undergo third party insight, evaluation and development to ensure it will fully perform to expectation, is robust and reliable.
The retailer will provide feedback on ease of surveying, ordering, specifying, installing, reliability, servicing and the ease of user interaction.
Dolphin Mobility’s managing director, Gareth Watkinson, said: “We pride ourselves on advising and supplying the most appropriate product for our customers’ needs and circumstances rather than ours.
“This is one of the principle reasons we like to work with a large number of stairlift manufacturers.
“So when Platinum approached me asking to help evaluate and test their new curved stairlift I felt both honoured and curious.
“With the more complex staircases the choice, availability and suitability is more restricted, so it is always exciting to see a new curved stairlift model become available.”
The dealer has been able to specify and install the stairlift into 12 properties during the trial period so far thanks to the numerable options the equipment offers.
Platinum’s sales director, Mark McNulty, said: “We approached Dolphin Mobility Yorkshire and Cumbria for a number of reasons; firstly they are based nearby in York, but more importantly we have a very good relationship with directors Gareth and Justin and were very keen to get some real, ‘hands on’ pre-market development and evaluation from a well-respected homecare retailer.
“The feedback from Dolphin Mobility, along with some other organisations, was very good and played an important and intrinsic part in the decision to unveil the Ultimate curved stairlift in November last year.
“Moving forward we will be looking to work with a number of carefully selected dealers and partners that can offer, like Dolphin Mobility, the service levels we expect to ensure end-users get the best experience with the right products supplied and looked after by local companies”.