A company-wide update in IT systems which caused disruption for Performance Health’s mobility retailers last year has had a heavy impact on its sales in the last 12 months.
Turnover in the year ended 31 December 2018 was down 12% to just under £40m and the company made a loss of around £1m, according to its latest accounts.
Performance Health, formerly known as Patterson Medical, supplies living aids and mobility equipment to a broad range of mobility dealers.
Its delivery targets slipped in early 2018 when it overhauled its IT systems as part of a new ERP (enterprise resource planning) system.
It began working to achieve its usually reliable three day delivery policy, which formerly stood at 85% of products being delivered the following day and 99% within three days.
The company spent some months rebuilding trust with customers and now hopes to re-establish its reputation and for further growth moving forward.
The ERP also saw a reshuffle in staff with three senior appointments and four management level resignations in 2018. This included former managing director Ian Thomas.
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