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Disruptive IT system update bites Performance Health’s bottom line

performance health warehouse crop

A company-wide update in IT systems which caused disruption for Performance Health’s mobility retailers last year has had a heavy impact on its sales in the last 12 months.

Turnover in the year ended 31 December 2018 was down 12% to just under £40m and the company made a loss of around £1m, according to its latest accounts.

Performance Health, formerly known as Patterson Medical, supplies living aids and mobility equipment to a broad range of mobility dealers.

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Its delivery targets slipped in early 2018 when it overhauled its IT systems as part of a new ERP (enterprise resource planning) system.     

It began working to achieve its usually reliable three day delivery policy, which formerly stood at 85% of products being delivered the following day and 99% within three days.

The company spent some months rebuilding trust with customers and now hopes to re-establish its reputation and for further growth moving forward.

The ERP also saw a reshuffle in staff with three senior appointments and four management level resignations in 2018. This included former managing director Ian Thomas.

CLICK HERE to read out interview with Performance Health.

Tags : living aidsperformance health
Joe Peskett

The author Joe Peskett

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