A woman in Norfolk has been awarded £3,600 in compensation and had an apology issued after being unable to get upstairs in her own home for two years.
The Eastern Daily Press reports that the woman, referred to as Ms X, was ruled to have suffered “significant injustice” by a watchdog.
This was due to delays and mistakes made by Norfolk County Council in assessing the woman’s need for modifications and a grant to allow for the installation of a stairlift.
As a result, Ms X had to sleep on a sofa downstairs and use a commode in the kitchen.
As reported by The Eastern Daily Press, James Bullion, executive director for adult social services at Norfolk County Council, said: “We are very sorry for the distress caused to Ms X.
“Although we provided her with funding to employ a personal assistant, and offered to install a stairlift, we completely understand that Ms X needs a property that is adapted to meet her needs.
“The delays in this case were not good enough and we have apologised and paid Ms X compensation. She now has a dedicated member of staff working with her to help ensure that she is getting the support and care that she needs.”