Complete Care Shop launches new ‘expert advice service’ for customers


Mobility equipment supplier Complete Care Shop has launched a new ‘Expert Advice Service’ for customers looking for more information on the company’s products.

The free call-back service comes with no obligation to purchase and is staffed by Complete Care Shop’s in-house occupational therapists.

Complete Care Shop said that callers can enquire about needs relating to ageing, disability or illness.

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The OT helpline staff will be able to recommend a fit-for-purpose product that can improve a person’s independent living experience.

Rachel Seabrook, clinical services director at Complete Care Shop, said: “As occupational therapists, we often give advice about products and equipment, and can suggest ways of doing daily tasks that people may not have considered. 

“By discussing specific needs with customers, for example living with conditions such as arthritis, dementia and incontinence, or struggling with bathing, dressing, toileting, mobility and personal care, we can help them choose the right product to help make their life easier while waiting for a local health authority assessment or referral from the GP.”

The service is accessed by calling the shop’s customer services number or completing an online form at the company’s recently updated website.

Managing director of Complete Care Shop, Neal Jones, said about the new site: “The new website significantly improves the customer journey from browsing to basket and, together with the new Expert Advice Service, helps to match up the individual to their environment and their need.

“This is all part of our commitment to giving customers even more confidence when buying with us, ensuring that they buy the right products first time.”

Complete Care Shop is a trading name of Nottingham Rehab, widely known as NRS Healthcare.

NRS Healthcare is a leading supplier of mobility equipment and disability aids and provider of associated services helping the elderly and disabled live independently in their own homes.

Tags : Complete Care Shopnrs healthcare
Sam Lewis

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