Closomat says it is utilising every available resource to ensure clients are supported throughout the COVID19 pandemic.
Managing director of the firm, Brian Hoare, said: “This is a very difficult and uncertain time for everyone, but we are not losing sight of the importance of our work.”
Adding: “We remain committed to help our community now and for the future.”
The statement went on to confirm that whilst all employees are now working from home, the company is optimising its digital access points to ensure customers can still have their concerns and queries answered.
The LiveChat facility on www.closomat.co.uk provides an instant response mechanism for any query.
The Closomat website is constantly updated outlining the company’s latest position based on the Government advice given and it is also contacting its customers directly to ensure any questions they may have are answered.
Freephone 0800374076 provides a further, no cost route for people who do not have access to, or are not comfortable using, a computer.
The line is constantly monitored and voice messages will be answered as soon as possible during office hours (9am-5pm Monday-Friday).
Closomat’s nationwide team of engineers are focused on prioritising repair work only.
The engineers carry a comprehensive stock of parts to facilitate a speedy remedy. Strict safety procedures will be practised for any call to protect everyone.
Repair calls can be arranged via any of our corporate communication channels- website, LiveChat, Freephone.