Clearwell Mobility has put in place special arrangements to support customers affected by the recent closure of a Shopmobility service in Tunbridge Wells.
In conjunction with its suppliers, Clearwell Mobility has agreed to continue to supply parts to those customers who have purchased scooters, powered wheelchairs, riser recliner chairs and profiling beds.
Where these products are still covered by a warranty, Clearwell Mobility will be able to obtain replacement parts free of charge for customers ensuring their continued mobility.
Clearwell will also make its engineers available to affected customers to provide fault diagnostics and routine servicing and maintenance.
The Clearwell Mobility showroom in Tunbridge Wells is less than two miles away from the closed Shopmobility service, which entered liquidation recently.
Duncan Gillett, managing director of Clearwell said that in these circumstances, the focus should be on helping affected customers.
“I can understand that customers of the closed showroom will be anxious about what to do if their equipment develops a fault.
“I am pleased we have been able to put in place these arrangements with manufacturers to protect vulnerable customers who find themselves without the support and backup they thought they could rely on.”