In conversation with AMP, Fortuna Mobility’s Elaine Ferguson explained how if needed, it is important for the company to go above and beyond.
She detailed how in the business Fortuna is in, going the extra mile for the customer is not only the right thing to do, but also sends her home feeling positive about the business and team she leads.
Commenting on a particular case of this, Ferguson explained: “We were recently asked if, as a matter of urgency, we could help to source a highly unusual Riser Recliner chair for a patient who was ready for discharge from hospital.
“The patient was extremely heavy but was not suited to any available bariatric chair because they were also very short.”
She continued: “As it had proved impossible to source the chair through the normal equipment channels, we were contacted by a senior OT to ask if we could help. We made a number of calls to our industry contacts, none of whom could provide a suitable chair (to manufacture a bespoke chair was possible but would take several weeks).”
Adding: “However, one supplier told us that they believed that a seller near Portsmouth had a chair, with the size and specification we needed, in their warehouse. A phone call confirmed that this was indeed the case.
“At this point we hit a new problem; they would be unable to deliver it: normal couriers were unable to handle it because of the size of the chair and because it was unboxed. Fortunately, through our extensive contacts we were able to find a local transport company who had a van available to collect and deliver the new chair the next day.”
Ferguson concluded: “We were very pleased that through our efforts, we were able to facilitate the patient’s rapid hospital discharge and provide a comfortable, well-fitting seating solution.”