CASE STUDY: Care home residents benefit from digital care system

Cranmore residence

Care home residents in Edinburgh have been able to instantly share important information about their health and wellbeing with loved ones throughout the pandemic, thanks to a bespoke digital care system.

When Cramond Residence closed its doors to visitors back in March 2020, its tailored technology-enabled care system showed its true value by providing real-time updates on residents’ health and wellbeing with family, through an app called Access Care planning.

The care plans are developed with the residents and their family, as well as key workers and named nursing staff. Plans are individually adapted for each resident on their arrival to ensure it reflects their healthcare history and care needs.

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It covers everything from the food they eat and exercise or physiotherapy they take, through to any prescribed medication and palliative care they may require.

The technology has been in use since the care home opened in 2018, but clinical care manager Ross Bijak said became indispensable during the pandemic.

Throughout lockdown, families were able to log on and view their loved one’s information at the click of a button, giving them peace of mind and reassurance wherever they are in the world.

Bijak commented: “Our online healthcare system has received a lot of positive feedback from resident’s families in recent months – it means they have access to real-time information around the clock.

“Lockdown was extremely tough for families who weren’t able to visit, and for our residents themselves. I think one saving grace has been this technology which is able to provide some comfort and reassurance to families.

“We’ve had families calling us just to chat about something they’ve read on the app, or to share their delight in seeing a specific item like physiotherapy or certain exercise in the plan.

“Although the plans are created when residents first enter the home, they are regularly updated and reassessed as people’s health and care needs change.

“For example, we have built specific care plans focused around visiting requirements and Covid-19.”

Tags : AccessCare HomeCramond Residencetechnology
Sarah Clarke

The author Sarah Clarke

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