BRC survey shows 7% rise in violence and abuse against shop workers


Violence and abuse against shop workers has increased by 7% to 455 incidents a day this year, according to the British Retail Consortium (BRC).

A BRC survey showed said the overall cost of crime to retail was up from £2.2bn to £2.5bn.

The survey found increased violence and abuse was the single most important issue for retailers with nearly nine in ten placing it in their top three issues.

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This was followed by customer theft, nominated by eight in ten as a top three issue.

Prosecutions remain stubbornly low, however. Only 6% (6 in 100) of incidents of violence and abuse ended in prosecution and only 3% were dealt with as aggravated.

Views of the police response to retail crime overall have improved, however, with 40% now ranking it as fair or good, up from 30% last year and 20% the year before.

Nonetheless, this is well below the 76% positive response received in 2013-14.

Just under 40% of retailers regard cyber-attacks as a top three issue. Since 2017 nobody has reported a decrease in attacks and over the last year 54% reported an increase.

Over 10% of the budget for crime prevention (£160 million) was spent on cyber security.

Tags : British Retail Consortiumretail
Lee Peart

The author Lee Peart

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