Hemel Hempstead-based dealership Better Mobility says running a strong service and maintenance operation can reassure customers and even draws clients who may have bought equipment from another business, if they know they can rely on the service.
And now the company is looking to expand this side of the business by bolstering its service team and recruiting a new mobility service engineer.
The retailer regards its service operation as a highly important part of the business and said it means it is able to ensure customers they will be taken care of following a purchase.
A spokesperson said: “Not only does having a service operation reassure our customers that they can count on us even after their purchase, but it means that many mobility equipment users who purchased their equipment elsewhere can come to us for advice and the same high service with their own equipment, allowing us access to a wider client base who once they experience good service, may come back for their future equipments needs.”
The firm’s new recruit will ideally need experience, including technical knowledge and mechanical aptitude, but training can be provided.
The new recruit will be tasked with helping Better Mobility to maintain the high standards it operates when it comes to service and maintenance.
Duties will include servicing and repairing mobility equipment including both manual and powered wheelchairs, scooters and all other related mobility products. This will include work performed on premise, as well as in customers’ homes.