Shop workers and employees across the UK are increasingly being impacted by anti-social behaviour according to a report, which found abuse and assault of retail staff grew by 25% in 2017.
Threats toward retail staff also increased by nearly 40% in the same year according to a recent report from the Home Office, which showed businesses are being impacted financially and in terms of custom.
It is estimated that 14% of wholesale and retail businesses experienced anti-social behaviour in the last 12 months, with an estimated 250 retail staff violently assaulted every day.
Victims were asked how the experience of anti-social behaviour had impacted on their business and premises and more than 62% admitted that it had had a negative effect.
34% of victims said it had a financial impact on the business. 30% believed it had a negative impact on customer and a further 30% said it had a negative impact on employees.
Online marketplace OnBuy.com, which analysed the report, found that the anti-social behaviour affecting the retail sector most in the last 12 months was ‘youths handing about on the street’ – at 41%.
This was followed by ‘people feeling intimidated, being threatened or verbally abused, – at 40%.
‘Street drinking’ and ‘inconsiderate behaviour’ is also an issue, with a shared percentage of 22%.
Have you noticed an impact on your retail business or staff from anti-social behaviour in the last 12 months?