Appello acquires Medvivo’s Careline business


Appello has acquired Medvivo Careline, the telecare and out of hours call monitoring service business from Medvivo Group.

The acquisition represents growth of around 20 per cent for Appello’s monitoring business, taking its total connections towards 250,000.

Medvivo Careline Ltd, formerly known as Magna Careline, started trading in 1989 and provides alarm monitoring and comfort calls to help customers remain independent and safe within their homes.

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Medvivo’s customers will continue to receive service of the highest order and with no disruption as a result of the transfer.

The company went on to describe that in time, it will also benefit from the functionality of Appello’s CareNet digital monitoring platform.

This will aim to provide additional peace of mind that, when needed, calls will be answered quickly, efficiently and with excellent speech quality.

The acquisition is Appello’s second and largest acquisition of 2019 following the purchase of RedAssure Independent Living, a provider of telecare services from Worthing Homes in October.

Discussig the decision, Liz Rugg, managing director at Medvivo, said: “When we decided the time was right to exit telecare monitoring to focus on our core areas of strategic growth, such as providing integrated urgent care services across Bath and NE Somerset, Swindon and Wiltshire, we knew we needed an excellent partner to take over the service.”

Adding: “We chose Appello because we were impressed by their approach to quality of service, and their commitment and record in delivering customer experience improvements through innovation. We knew our customers would be safe and secure in the hands of Appello.”

While Tim Barclay, CEO at Appello, said: “Medvivo Careline have delivered a quality service for their customers for many years and we look forward to continuing that tradition. We felt a strong synergy because of our respective emphasis on service excellence and were attracted by their diverse customer base – from supported residential developments, to individuals living in their own homes in the community.”

Concluding: “The acquisition represents the continuation of our ambitious growth strategy and reinforces our position as the leading provider in the UK of both telecare monitoring and digital telecare services.”

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Alex Douglas

The author Alex Douglas

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