AMP’s CHRISTMAS MOBILITY QUIZ: Who said that this year?


It has been an eventful 12 months in the mobility industry, with plenty of ups and downs to keep the market on its toes. Here are 10 memorable quotes that we have reported this year – can you guess who they are from? Answers to all the quotes are available at the bottom of the page…

QUOTE 1: “If some stores are sitting there with doom and gloom believing they can’t go against the trend of what they hear on the TV – they are so wrong. Anyone sitting there thinking retail, as we know it is dead, needs to think again. You have to give a good service and ensure you work hard to get and keep those customers, whether they be the end-customer, their children or the healthcare professionals.”

QUOTE 2: “Yes, this is a commercial building, we pay a retail rent, but our commitment is the space we’ve invested in. It’s not just about finding space to put product on, it’s about finding space that people can use in different ways.”

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QUOTE 3: “Although as the managing director I still have a few years behind me before giving up the job, it is nice to know that the next generation of the family is pushing forward. As the younger generations move into the family, there is an evident change to develop more modern and media-based channels for consistent development, enabling us to maintain flexible with the movements within the industry.”

QUOTE 4: “I think the opportunities are there for women and I am not sure there are many barriers, but some firms do seem to lack appeal for female employees. Perhaps it is all the macho zooming about on scooters in matching team polo shirts at trade fairs that alienates women. Or perhaps the style of some mobility companies is a bit aggressive and oriented towards a no frills, pile-it-high-sell-it-cheap approach? I suspect many women find this rather boring professionally.”

QUOTE 5: “[We’ve] historically probably supported the bigger brands, which is when you’re under pressure to grow, probably the right strategy. But I’ve come full circle and want to go back to the roots of supporting those traditional dealers. By having that next day delivery it’s a better service than e-commerce competitors can offer, who can often only offer up to 3pm or 4pm. It’s creating a more equal playing field.”

QUOTE 6: “We’re 30% up. Every single week, every month and every quarter we’re knocking it out of the park. At the end of the year we’ll see where we are but if you just look at the turnover, it’s great. I’ve got higher rents now and more staff but we’re 30% up on our best trading year in history so far. We’re running away with it. The ratio is far, far superior when you’re in a town centre. We’ve taken all of our old customers but the amount of new ones we’re picking up is incredible.”

QUOTE 7: “I think it would be nearly impossible to set up now as a one-man-band. It’s impossible to sell it cheaper than the online guys, who can sell cheaper than even we can get it for, and give free delivery. But the good guys; TGA, Roma, Van Os, wouldn’t stock a shop next door to us, they’re pretty honourable and that’s how it should be. I think that by the end of this year there will be a number of big mobility companies gone to the wall. Absolutely no doubt.”

QUOTE 8: “The objective is to open stores that are nothing like anything that people would have experienced in this sort of environment before. We don’t feel like a ‘mobility shop’ needs to feel like you’re on death’s door. Given that we started out with £500 in our back pocket and we built our business in such a small amount of time, then ambitious is what we’re all about. You won’t find two people who are more passionate about the industry and the difference we want to make to it.”

QUOTE 9: “If I was the new director general coming into the BHTA, I would look very carefully at focusing on how we can improve the customer-facing badge and become the TripAdvisor of the industry. How can we get the BHTA to be the TripAdvisor of the industry? For me, that would be my mantra. From my little knowledge of the BHTA, I understand they’ve got a lobbying arm that works very closely with the government around legislation, but for me, I think there’s a lot more that is needed on the trade side.”

QUOTE 10: “If you asked our suppliers I’m sure they’d tell you I’m never pushing for extra discount, I’m never trying to get the cheapest possible price and in reality I don’t want to be the cheapest in the marketplace. There are plenty out there who will go on that rapidly downward spiral to be the cheapest and the first one to go bust. What we’re looking to do is to enhance the product and the value and try and find ways we can make the product stand out.”


Tags : Mobility
Joe Peskett

The author Joe Peskett

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