The winner of this year’s Best Customer Service Initiative award is Ability Plus.
Ability Plus pins its business on customer service. It is not afraid to tell customers that they are welcome to voice their gripes but from its online reviews it is clear that its clients are uniformly satisfied.
The company’s renewed drive to ensure all of its scooter customers are covered by insurance policies reflects the management’s caring attitude to end-users.
In the face of online competition, Ability Plus has bolstered its ability to provide added value and a service customers cannot find on the internet.
The retailer’s ‘grandmother test’ has seen the staff adopt an ethos of: ‘If the service is good enough for your grandmother then it’s probably good enough for the customer’.
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