The Unsung Industry Hero of the Year Award recognises individuals who have been setting an example to the rest of the market and whose individual achievements and approach have helped the businesses they are part of to grow and evolve.
We are delighted to announce that the 2018 shortlist includes the following dealers:
Louise Mason, Ableworld UK
As the Specialist Development Manager Seating Consultant at Ableworld, Louise, has voluntarily attended over 80 training sessions relating to specialist equipment to ensure she is the best she can be. Setting up the dealer’s Specialist Division in 2007, Louise has developed a catalogue of specialist equipment and even helped develop the Symphony Chair with Recliners Ltd. The specialist business has taken a long time to grow but now comprises of three people and operates from two centres. Her driving force, commitment, professionalism and passion for helping others continues to make a real life-changing difference to the many people who have had the pleasure of dealing with Louise.
Sean Taylor, Unique Mobility
Joining in July 2017, Sean has helped to drive the business in a direction that is not seen elsewhere within the industry. Sean has focused on charities and case managers, who would normally work closely with national dealers, created strong working relationships with manufacturers and helped advertise Unique across Devon and Cornwall. The dealer now works with a large number of case managers and charities on a weekly basis and have relationships with manufacturers who would have previously not heard of us, thanks to Sean. Unique believes there is no other individual who would have been able to bring the skills, knowledge and contact base with them and as a result, the business is closer to its goal of being safe from online competition.
Willie McIvor, The Mobility Store
At a time when mobility aid sellers are sometimes approached with suspicion, The Mobility Store’s boss is helping to rebuild faith among local customers in equipment retailers. Aside from small acts like gifting an elderly woman with a new scooter after it had been stolen Willie recently agreed to provide space for a local Shopmobility service and its office. Willie leads by example and in his and his business’s recent actions, he is showing that building a retail operation on a bedrock of customer service is a sound recipe for industry success. It is unsurprising then, that The Mobility Store recently moved its engineering facility to a larger building to triple the dealer’s engineering capacity and help it to improve efficiency and customer service.
Simon Wright, Obam Stairlifts
Having recently relocated from Kent, Simon has taken up a newly established role as logistics coordinator at Obam Stairlifts. In his role he is vital to Obam’s business development and has helped the company to adopt a more strategic approach to its planning. In his new role he has been looking at where Obam can make the best use of its engineers’ time, while still delivering its high standard of care to customers. As Obam evolves and expands, Simon’s experience and ability has and will continue to provide essential input to the business and help it to increase its local market stake.
Daniel Bartlam, TVM Cheltenham Ltd
A seasoned member of the healthcare sector, Daniel Bartlam only recently joined TVM Cheltenham as an engineer. But his appointment has proved extremely important to the outfit, allowing it to undertake more projects in the public and private sector. The company says both his hands-on and office-based experience is a “real asset to the busy team” and Daniel’s introduction has allowed TVM to provide a better and more personalised experience to customers.