Ableworld is calling for industry togetherness as it seeks clarification for mobility businesses as Wales plunges into lockdown.
As different rules apply in different regions and different countries around the UK, the mobility retailer which has stores across the UK has already taken steps to try and gain some clarification on the new restrictions being introduced in Wales this Friday.
Managing director, Mike Williams, said: “We are keen to work with the Government to protect our customers and staff from this pandemic. We provide customers with equipment to help keep them independent which we would class as essential.
“Following the original announcement back in March, we did receive confirmation from Matt Hancock that we could continue to open our shops, and provide engineering support, as we are providing equipment and services to help customers, charities and the NHS, however we are not certain what the Welsh Government class as essential retailers.”
He continued: “This latest news provides no clarification for mobility retailers so we have already approached the Welsh Government and asked them to clarify where we stand so we can reassure our customers. Providing supplies such as continence care, mobility aids and stairlifts, we feel we should be available if our customers need us as we were throughout the first lockdown, but ultimately, it’s about the country coming together when needed to tackle the pandemic and we will do whatever it takes to get it under control.”
Adding: “The feedback we received during the first lockdown from customers, occupational therapists and healthcare professionals reassures us that customers were happy we could continue to offer support and guidance to help them remain independent.
“If we receive confirmation clarification on the position for the mobility industry, we will ensure we share the update with all retailers, as now more than ever we need to work together to support vulnerable people in the UK.”