Ableworld is reassuring its customers that it will ‘continue to trade as an ethical mobility retailer’ after recent calls for the industry to be better-regulated in how it sells mobility scooters.
A coroner and a family member of a man hit by a car while on a mobility scooter have led calls for new laws to be introduced to restrict who can be sold a scooter to prevent ‘unfit users’ from driving them and causing injury to themselves or others.
It sparked debate among industry retailers, many of whom would welcome new laws that would promote what is regarded as ethical trading and reduce competition from online sellers who retail scooters to customers without an assessment.
A statement from Abelworld said that the company “strongly believes that before purchasing some items of mobility equipment, customers should be correctly assessed and advised which product fits their needs best”.
Michelle Mossford, senior marketing manager, said that the wrong product sold over the internet or in-store without a proper assessment could lead to added complications to a person’s condition.
“For this reason some of our products are only available for purchase after an assessment has been made either in the home or in one of our stores.
“This can sometimes mean we lose out to ‘less responsible’ competitors who have no concerns selling over the internet or without a thorough assessment’.”
Ableworld said the products that should always be assessed for prior to purchase are riser recliner chairs, scooters, powerchairs and wheelchairs.
The dealer also reiterated that it runs regular scooter proficiency sessions and produces a Highway Code specifically for mobility scooters. It also includes the DVLA registration process, advice on insurance and guidance on how to use a scooter safely.