Ableworld’s franchise owners have been told that there is still a large amount of potential in the mobility industry yet to be seized by physical stores and that bricks-and-mortar shops still enjoy the largest stake of the private retail market.
The national mobility retailer held its annual business conference this week where several suppliers offered words of confidence, with Drive’s retail director, Grant Abrahams, saying that in the UK retail market, three quarters of private mobility sales still go through bricks-and-mortar stores.
The theme of Ableworld’s conference was ‘trusted traders’ and the event celebrated the achievements of the firm’s business owners across the UK.
Delegates also heard from Ableworld’s in-house occupational therapist, Jayne Tarling who emphasised the benefits and value that OT’s can bring to Ableworld stores.
Ian Kelsall, from Insight 6, also gave a presentation on the importance of customer experience along with the work he has been doing with Ableworld for the past few years.
Representatives from Codestone, which will be heading up the upcoming implementation of Ableworld’s new till and retail management system, also met with delegates.
The day ended with Ableworld discussing 2018 as well as the new plans for the year ahead, with the company saying 2019 will be “an even busier year for Ableworld and its business owners”.
At the end of last year, Ableworld’s managing director, Mike Williams, issued a rallying call to mobility dealers urging them not to be disheartened by the doom and gloom stories about UK high streets.
He said that physical mobility shops are far from defeated and have much to be optimistic about despite the negative press.
Mr Williams said: “If some stores are sitting there with doom and gloom believing they can’t go against the trend of what they hear on the TV – they are so wrong.
“Anyone sitting there thinking retail, as we know it is dead, needs to think again.
“You have to give a good service and ensure you work hard to get and keep those customers, whether they be the end-customer, their children or the healthcare professionals.”