As part of Dockland’s Light Railway (DLR) community ambassador programme, free advice and training are being offered to mobility scooter and wheelchair users.
The voluntary scheme will help mobility-impaired passengers stay safe while travelling, as well as boost their confidence and independence when on the transport network.
Trish Ashton, TFL’s general manager of DLR, said: “Our community ambassadors do fantastic work within the local community, particularly with passengers who need a little extra support.
“The DLR network is fully accessible and helping people feel more confident while travelling is an important way to build their independence”
Ambassadors are available to meet people who need mobility support, as well as their carers, to provide training on how to safely operate on DLR platforms and trains.
This will include manoeuvring in and out of station lifts, boarding and leaving the train and the best place to position scooters and wheelchairs inside the train.
Guidance will also be provided on how to request assistance during journeys from members of staff on board the train.
Run by KeolisAmey Docklands (KAD), operator of the DLR, the community ambassador programme includes liaising with the local community through schools, community groups and local businesses to provide travel advice and assistance.