Tenants at a specialist housing complex for disabled people have criticised a service provider after a broken lift has left them “prisoners in their own homes”.
Residents said that 11 people living in upstairs flats at a complex in Bradford, run by accessible housing provider Hainteg, were trapped when the lift broke.
Repairs to the lift have reportedly been delayed due to difficulty in sourcing parts.
Simon Callaghan, Habinteg operations manager, told the Telegraph and Argus: “We are very sorry for the inconvenience caused to our tenants by the damaged lift and the subsequent repairs required.
“We would like to assure tenants that we are working as quickly as possible to restore full lift access to their homes. Our staff have ordered the specific parts for the lift and they will be delivered and installed as a matter of urgency by the end of this week.”
According to residents, this is not the first time the lift has broken and concern has been raised over the residents’ inability to access medical appointments and get on with their lives.