Telecare service racks up nearly 10,000 local calls over Christmas

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A telecare service provider in East Riding dealt with a total of 9,241 calls at its Lifeline Control Centre over the busy Christmas and New Year period.

Out of all the calls received by staff at the centre, 43 required an emergency service response and 234 required a member of the telecare service to attend. 90 calls were a result of a person falling.

The service provider said that its community responders used specialist lifting equipment on 31 occasions to help people who had fallen.

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Of the incoming calls 97.8% were answered within one minute, and 99.83% were answered within three minutes.

Councillor Richard Harrap, council portfolio holder for adult and carer services, said: “These latest statistics from the Christmas and New Year period demonstrate just what a well used and vital service the Lifeline and Responder service is, providing around the clock help and support to some of the East Riding’s most vulnerable residents.

“The service also provides essential peace of mind at all times of day and night to customer’s loved ones, something which is invaluable at this time of year.”

The Lifeline and Responder Service offers services which include support to people with dementia, disabilities or mobility, people who have been discharged from hospital, have social care needs, people at risk of domestic violence, racial harassment, repeat victimisation or distraction burglary and safeguarding its own council staff working across the East Riding.

The service is also designed to give carers respite by taking away the need for ‘just in case’ checks which are instead carried out by the Lifeline and Responder Service as required.

Some of the equipment offered by the telecare service includes personal alarm pendants/buttons, smoke alarms and carbon monoxide detectors, fall sensors, bogus caller buttons, high/low temperature monitors, movement and flood sensors, medication dispensers and epilepsy and bed sensors.

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