Jeanette Warner heads up what is regarded as one of the most informed and established providers of wheelchairs and daily living aids in the UK.
Her Hemel Hempstead-based outlet attracts people from miles around who know they will get a premium, specialised service and top-of-the-range equipment. Impressively, the company has always stuck to its principles, refusing to be enticed into chasing volume sales at the expense of customer care.
“Although we may have been pushed over the years by certain manufacturers — ‘how much are you going to sell, how many are you going to take?’ — that’s not how we work. We have always provided what’s best for the individual, and that’s always been key,” Jeanette explains.
Such is the demand for its services that Better Mobility has been known to have a two-week waiting time for appointments.
All that Jeanette and her husband Lee ever set out to do when they formed the business was provide the impartial advice they believed the market was crying out for in order to help people make informed decisions.
The growth of their business over the past 15 years proves just how right they were to follow their instincts and, with a corporate rebrand just completed, the company’s future remains bright.
Address: 12 Henry Wells Square, Grovehill, Hemel Hempstead,
Tel: 01442 768797