‘Old-fashioned business model’ key to Modern Mobility’s longstanding success

Julie Potter, owner, Modern Mobility

Modern Mobility is celebrating its 20th year trading this month and attributes an “honest, straightforward and no gimmicks” approach to its success.

The Leicestershire business has been based on Fosse Park shopping centre for the past 14 years, one of Britain’s largest out-of-town retail sites.

Modern Mobility also runs a Shopmobility service which has more than 3,400 members, providing wheelchairs, mobility scooters and walking aids.

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Modern Mobility provides an assessment based service and believes mobility scooters and wheelchairs should be specifically suited to individual needs, urging customers to talk to a specialist before buying.

“Only through a no-obligation conversation at our showroom or during a home visit, can potential scooter and wheelchair owners truly select the right product for their needs,” said owner Julie Potter.

“At least 40% of our engineers’ time is spent on the road rescuing vulnerable people who have purchased cheap, unreliable products from rogue sellers. This commonly results in ownership of a faulty or inappropriate scooter or wheelchair, unnecessary anxiety, loss of money and ultimately: compromised independence.”

Potter is involved in several lobbying groups, from disabled rights to health issues. She also occasionally lobbies in Parliament with the Federation of Small Businesses. On top of this, Potter dedicates some of her time to mentoring young people in business who share her hunger for success.

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