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NRS ex-boss to help mobility providers give better service to deaf customers

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Former sales director at NRS, Andrew Stevenson, has launched a new service through the charity he now runs which is designed to help businesses become more aware of hearing loss and its challenges.

Deaf Direct’s new mainline services are being taken up by companies looking to improve their own awareness of hearing loss and help them offer a better service to customers with hearing loss.

The services include deaf awareness training which are two-hour, half-day and full-day courses presented by qualified trainers and certified on completion.

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They educate on the challenges of hearing loss and some basic BSL (British Sign Language) key words and phrases, which the charity said can be “very useful for frontline customer facing and contact staff.

Another service is Deaf Direct’s in-house film and edit suite where it can produce content or add subtitles and BSL to existing stock.

This is being used on websites and has in one case been used in a tender and presentation submission to show social inclusion and awareness of the challenges of hearing loss and providing solutions to reach out to the community.

Mr Stevenson introduced the services at the recent NAEP conference where he discussed them with a number of companies in the sector. He said that it had “a great response”.

He added: “It is now some six months since I started in the new role here at Deaf Direct during which time I have learned a great deal about the world of hearing loss and its challenges.

“We have now developed some mainline services which are being taken up by companies looking to improve their own awareness of hearing loss and also add value to their proposition.”

Tags : british sign languagebsldeafdeaf directhearing lossnaepnrsnrs healthcare
Joe Peskett

The author Joe Peskett

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