Mobility dealerships around the country have been visited by representatives from the Motability Scheme in recent weeks where they have been presented with awards recognising the retailers for their unrivalled customer service when selling mobility scooters and powerchairs.
The awards are based on direct feedback from clients, who rate the service they received, and reward commitment to high standards of care. The winners in each category were all rated on their customer service as 9.5 out of 10 or over.
Winner of the large fleet category, which boasts more than 200 mobility scooter and powerchair clients on the scheme, was Ability Matters, which scored 9.8.
Both 1st Step Mobility and Parkgate Mobility, which also have more than 200 Motability clients, were highly commended after receiving exceptional scores in their category. Parkgate Mobility now has 15 stores and has won an award on the scheme every year it has been held.
The winner of the medium fleet category, which has between 100 and 200 clients on the scheme, was RKS Ltd from Chester. The company said it “strives to provide the best service, from the first point of contact, with a call to the staff in the office through selection of a suitable product and continuing with completion of a service or repair.”
The two highly commended dealerships in the medium fleet category were Peterborough-based The Mobility Aids Centre, run by father and son David and Jason Watling, and Scootermart in Bracknell, run by Mark Palmer.
Winner of the small fleet category, which has under 100 clients, was North Wales’s DSL Mobility, which only joined the scheme recently and plans to expand its Motability fleet.
Optimum Mobility, which has won Motability awards in the past, and Go Mobility were both highly commended in the small fleet category.
There are now just under 15,000 mobility scooter and powerchair clients on the Motability Scheme, which allows disabled people to exchange their mobility allowance to lease mobility equipment.
Ian Goswell, commercial services director for Motability Operations, the company that runs the scheme on behalf of the Motability charity, said that being able to recognise dealer partners for their customer service and on-going support to the scheme “means a great deal to us”.
“As the face of the Motability Scheme to many of our customers, it’s wonderful to see the incredible customer feedback that we are rewarding with these accolades. We take great pride in excellent service for our customers and it’s fantastic to see our dealer partners excelling in this with the delivery of the scheme.”