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Mobility at Home sets up helpline for customers after it is shut by enforcement officers

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Customers worried about their mobility equipment being auctioned off have been offered a helpline by Mobility at Home after its store in a Derby shopping centre was forcibly closed by enforcement officers last week, leaving clients concerned about products left in-store.

Owner of Mobility at Home, Nicholas Askew, acknowledged that customers still have goods inside the shop and said the business is “making it a priority to sort this out”, after the premises were shut and secured by a civil enforcement company.

Julie Clare, compliance officer for Mobility at Home, told Derbyshire Live that it is aiming to help many of its 4,000 customers who have been left unsure of what will happen to their products.

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She told the newspaper: “The Eagle Market is undergoing an amazing transformation over the next few months, and we made the difficult decision earlier this year to relocate to premises close by.

“It is unfortunate that, unknown to ourselves, one of our suppliers delivered an order without submitting paperwork, and we now find ourselves in the unenviable position of negotiating with their enforcement agents.

“We would like to reassure all our customers that we are working tirelessly to address all their concerns, and have set up a help desk should anyone need advice or support at this time.

“We sincerely apologise to all our customers for any inconvenience this may have caused. Please be assured that every effort is being made to address this situation quickly.”

Mr Askew, who told Derbyshire Live that he was “distraught” by the events, said that the closure was a “mix up”.

He said that the closure has impacted on the business because customers are “losing faith and confidence” in the firm.

He added: “Everyone who has made orders with us, anyone who has a service plan or warranty plan with us will be fulfilled.”

Mobility at Home is moving to acquire a new shop in the city centre so it can continue trading.

Image credit: Mobility at Home. The shop in the Eagle Market has since rebranded and will soon be relocated to the city centre.

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Joe Peskett

The author Joe Peskett

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