Millbrook Healthcare’s string of tender wins and retentions between June 2016 and 2017 has seen it maintain a steady stream of strong sales, amounting to more than £88m for the period.
The mobility equipment and wheelchair service provider managed to win three “significant” contracts during the period, comprised of Kent Wheelchairs, London Consortium and Devon ICES. It also retained four tenders in what directors described as a “successful year”.
In the provider’s latest strategic report, published on Companies House this week, the directors said that the company places “great importance on providing firs class facilities” from which to run its contracts.
Millbrook’s directors added: “Contract performance is also closely monitored with the ICES contracts recording an on time average of 99.5%.”
The company considers its KPIs to be the on time average of its ICES contracts and its headcount, which grew by 21% during the period.
Millbrook’s operating profit meanwhile, fell around 40% to just over £2m. But it invested more than £5m of capital expenditure during the year, an increase of £2m compared to the last period.
One of the firm’s most recent tender wins was a five year contract to supply a wheelchair service to Hertfordshire.
The company’s enhanced wheelchair service had already been running for 18 months but was extended by the Herts Valleys and North Hertfordshire Clinical Commissioning Group.
The new contract builds on the previous service that provided wheelchair equipment and services including assessments, adaptations and repairs of wheelchairs from fully accessible premises in Welwyn Garden City.
This integrated service was designed to cut the time it took for people to get their wheelchair following their assessment, with just over a third of customers getting a ‘chair in a day’.