Millbrook Healthcare ramps up wheelchair provision contracts

Mobility equipment and service provider Millbrook Healthcare has expanded its number of wheelchair provision contracts after securing a new five year tender to supply a wheelchair service to Hertfordshire.

The company’s enhanced wheelchair service has already been running for the last 18 months but has just been extended after Herts Valleys and North Hertfordshire Clinical Commissioning Group awarded Millbrook the contract.

The new contract will build on the current service that provides wheelchair equipment and services including assessments, adaptations and repairs of wheelchairs from fully accessible premises in Welwyn Garden City. This integrated service has cut the time it takes for people to get their wheelchair following their assessment, with just over a third of customers getting a ‘chair in a day’.

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Wheelchair users and their carers have been involved in developing the new service which is designed to make life easier for them and make sure their health needs are fully met.

The service is piloting some satellite and drop-in clinics that will offer some appointments locally and as well as outreach appointments in places like schools and rehabilitation units to reach people where they already are. These innovations reflect a local health service commitment to provide care close to home where possible, though people will still have their main appointments in Welwyn Garden City. Weekly evening and Saturday morning clinics are also being trialled.

Dr Nicolas Small, Chair of Herts Valleys Clinical Commissioning Group and medical lead for the new wheelchair service hopes that the new contract will build on the improvements in the service that the interim contract is already delivering and will bring some additional benefits to customers. He said: “We hugely appreciate the input from some of our local wheelchair users during the procurement which has ensured that their views and priorities have played a big part in our decision-making.”

Meanwhile, Philip Campling, Millbrook Healthcare’s managing director, said: “The Millbrook team is excited to be given the opportunity to continue work with our health partners to develop wheelchair services across Hertfordshire. Our new model will bring a number of new features improving access to services and delivering better health outcomes.”

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