Passengers with limited mobility at Edinburgh Airport will be able to undergo a more comfortable airport experience after retailer FastAid Products, part of the John Preston Group, teamed with wheelAIR to help an airport assistance services provider roll out a new trial.
The partnership will see OmniServ rolling out a trial of the wheelAIR cooling backrest cushion at Edinburgh airport with FastAid providing an active lightweight wheelchair.
The wheelAIR cushion was designed by Corien Staels in 2015. Using inbuilt fan technology, it cools the back and reduces the user’s core temperature by taking away excess heat and moisture.
This allows for more comfort and better temperature control. The cushion also offers extra support through a unique blend of carefully selected foams.
Samantha Berry, head of innovation and regulatory compliance at OmniServ, said that the trial will allow passengers in wheelchairs to travel more comfortably, particularly in the hottest summer months.
Ross Gilpin, accessibility and PRM contracts manager at Edinburgh Airport, which was voted the best in the UK for disabled access last year, said: “The passenger experience is a crucial element of our business and we have invested and focused on our special assistance service provision over the last few years so we provide that positive experience for those passengers who require extra attention and care.
“The trial of wheelAIR is another example of the innovative approach we take as we seek to improve on what the Civil Aviation Authority (CAA) already regard as a good standard of service.”
Speaking on the launch of the trial, Staels said: “Our mission is to help improve wheelchair users’ lives by designing stylish products of the highest quality.
“We are delighted to be working with OmniServ in helping people stay comfortable whilst at the airport. Like OmniServ, we are committed to providing a high quality experience for our customers.”
Earlier this year, ProMove supplied 100 of its new sling devices to OmniServ to improve disabled passenger access at Heathrow Airport.
Heathrow entered into a £23m contract with OmniServ shortly after being slammed by the CAA in 2017 for its poor disabled access.