Housing firm under fire for ‘adaptation failures’

Photo by Matt Cardy/Getty Images

 A housing association in Chepstow has been criticised for failing to install adaptations at a resident’s home following an assessment.

The wheelchair-bound resident was left unable to move around his home properly even a month after the assessment by Charter Housing, according to a report.

Adaptations needed include an access ramp, handrails, a wet room and a stairlift. Since the assessment, a local builder has installed a temporary amp made of decking boards for the resident.

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Charter Housing did apologise to the resident for the delays and said the case is now being considered a priority.

A spokesman for the firm told the Free Press: “We wrote to Mr Bennett last week to apologise for the delay in starting works and to explain our intention to see works commence at the earliest. The tenders for the works are due back on July 28th.

“All three contractors are aware of the urgency and are available to commence works by August 7st at the very latest.”

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