Stairlift manufacturer Handicare has been recognised for its high customer ratings after receiving the Feefo Gold Service award.
Created by Feefo, Trusted Service is awarded to those businesses that use Feefo to collect genuine ratings and reviews. Those that meet the high standard, based on the number of reviews they have collected and their average rating, are awarded.
The accreditation is based purely on interactions with verified customers.
Handicare works in association with Age UK Trading CIC to offer a range of mobility products targeted at older people including stairlifts and bathing solutions. Handicare met the criteria of collecting at least 50 reviews from these customers between January 1st 2017 and December 31st 2017, with a Feefo service rating of between 4.5 and 5.0.
Handicare’s direct selling division, Companion Stairlifts also met the criteria and was awarded the Feefo Gold Service award.
Handicare’s managing director, Clare Brophy, said the company has been working hard to ensure customers receive “the best service possible”.
Speaking on behalf of Age UK Trading CIC, David Hales, head of independent living solutions, said: “We’d like to congratulate Handicare for achieving the Feefo Gold Service Award for providing Age UK customers with an outstanding service. Excellent customer service is what stands Age UK products apart from the rest of the market and ensures they are good for older people.”
Meanwhile, Andrew Mabbutt, CEO at Feefo, commented: “The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018.”