Gerald Simonds has been accredited with the latest international quality standard, ISO 9001:2015, after its quality management systems were put to the test in two external audits.
The certification was presented to Brett Gilham, the dealer’s strategic operations manager, who said the new standard provides a clear framework for organisations to ensure their management system is robust and flexible enough to help them be resilient and sustainable in the long term.
The certificate was awarded at a recent ceremony and is the result of over two years’ work by the company to transition to the new version of the standard.
The company has continuously been accredited with ISO 9001 and its predecessor standards for more than 20 years.
Gilham added: “The very nature of our business in the mobility industry means that we are a very customer focussed organisation and ensuring that we maintain our accreditation to the international standard provides us the quality assurance to ensure that we are delivering the highest standard of products and services.
“The award also offers increased peace of mind to our customers.”
As part of the process, the company underwent two external audits conducted by BSI every year.
These look at the internal processes and procedures of the business to ensure they continually comply with the standard.
The standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.
Gilham concluded: “This feedback is extremely valuable to us as it highlights areas or departments where we may be able to further improve our performance.”
CLICK HERE to read our interview with Gerald Simonds’ managing director, Doug Robinson.