The importance of specifying ‘fit and forget’ solutions has been raised to a new level and failure to verify the equipment, quality, and support can leave firms and clients exposed.
That’s according to bathroom and hoist supplier Closomat, which is stressing the importance of specifying equipment which can be relied on.
“There is an assumption that, if a product is sold in the UK, it has all the necessary approvals, and certifications. That if it needs servicing, or repair, there is the back-up. Reality shows that isn’t always the case,” said Mark Sadler, sales director at Closomat.
“For example, when specifying bathroom and toilet assistive technology, any fitting and equipment being connected to the mains water supply should be WRAS approved. And what level of support is available- is it down to you to find a local plumber to fix, or can you just call the manufacturer and leave it to them to service, maintain, or, if required, repair?”
Closomat claims to be unique in being the only wash and dry toilet provider operating its own nationwide service and maintenance with a team of dedicated engineers. Thereby, in the rare event there is a problem, it can be rectified quickly and efficiently. Spare and replacement parts similarly can be rapidly delivered and installed.
Sadler added: “We go to the toilet an average of eight times a day. The loo, probably more than any other adaptation, needs to be compliant, and clients need peace of mind. Imagine how distraught you would be if you couldn’t go relieve yourself because your WC wasn’t working properly. No other company in our sector can provide the depth and quality of product and support in choosing assistive toileting technology to everyone involved, before, during and after the process.
Closomat is a supplier of toileting technology for disabled and elderly people. In addition to the Vita wash and dry toilets, it provides a selection of personal care ancillaries – toilet lifters, height adjustable washbasins, hoists, changing benches and body driers.