A housing group in Brighton under fire from ‘trapped residents’ for a delay in fixing a lift has ordered a stairlift to be installed at a sheltered housing block “as a matter of urgency”.
Protestors gathered yesterday to demonstrate against Hyde Housing Group, which runs The Orchards in Brighton, in an attempt to ‘force the group into fixing the lift’.
Hyde Housing Group released a statement after it was approached by Brighton Journal that asked residents to accept its “sincere apologies”.
Judith Page, interim director of compliance at the Hyde Group, said: “It is turning out to be much more complicated than we would ordinarily expect.
“Engineers have visited The Orchards on numerous occasions to get to the bottom of the issue and unfortunately, due to its complexity we cannot give a completion date at this time.
“We do understand how frustrating this is for our residents and please be assured we are doing everything we can to solve the problem as soon as possible.
“As an interim measure, we have ordered a stairlift to be installed as a matter of urgency to help with access while the problem with the lift is resolved. Our staff will be on hand during this difficult time to help in any way they can.”
Speaking to the Brighton Journal, the organiser of the protest, Mitchie Alexander, said that she believes there are at least three other housing blocks in the area with broken lifts.