A NRS Healthcare van driver has been commended after he ‘saved the life’ of a grandmother in trouble during one of his parcel deliveries.
Liam Richards had been delivering a parcel to Jean Ryan’s house when he heard her calling for help. She had fallen and unable to get up and been lying on the ground for some time.
Mr Richards proceeded to call an ambulance and stayed with Ms Ryan until paramedics and her family arrived, before leaving to carry on with his deliveries.
According to Ms Ryan’s family, Mr Richards made the grandmother comfortable with a pillow and dressing gown to keep her warm. He also applied something cold to the wound on her face. Ms Ryan’s granddaughter said that on Ms Ryan’s arrival at hospital it transpired she was suffering with Sepsis and that if the driver hadn’t called the ambulance “the outcome may have been very different”.
She wrote to the dealership saying: “He was absolutely amazing and we can’t thank him enough. In no uncertain terms this guy saved my nan’s life. A huge thank you and I hope you can pass this message on for me and my family.”
Recalling events and how it feels to be acknowledged as saving someone’s life Mr Richards commented:
“It feels really strange. I mean, everything seemed normal when I got to the house, but then I heard Mrs Ryan calling for help and so I went inside. I could see she’d fallen so I called the ambulance and then let her family know what had happened.
“I couldn’t physically move Mrs Ryan as I wasn’t sure what injuries she might have so instead a brought her a pillow and covered her with a dressing gown to make her more comfortable whilst we waited for the ambulance. When Mrs Ryan’s family got to the house they were so grateful and kept thanking me for looking after her. I decided to stay until the ambulance arrived so I could tell the paramedics what had happened from the moment I’d knocked on the door, then they took Mrs Ryan to hospital to get checked out.
“I never for one moment thought my actions might save Mrs Ryan’s life – I just did what I believe any caring person would do. I’m really glad I went inside to help her – you never know what you’re going to come across in this job and, thankfully, this was one of the rarer situations. I really hope Mrs Ryan recovers from her fall quickly and I’m sure she’ll be well looked after by her lovely family – including her granddaughter, Emily.”