Companion to reward and support loyal retail partners

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Stairlift and bathing specialist, Companion, is launching a new reward scheme for local mobility retailers and is bolstering its sales support.

The firm is offering all Accredited Partners who join before the end of June the chance to win a top prize of holiday vouchers worth £1,000.

Companion is also promising its Accredited Partners enhanced services to help support their business growth and a selection of rewards to acknowledge their loyalty.

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Mobility retailers who sign up to become a Companion Accredited Partner will benefit from a dedicated online portal, where they can access “live” information about the status of their sales leads and commission, as well as fast track response times, enhanced marketing support and a rewards scheme that guarantees prizes for a minimum of 10 leads per month.

“We want to make it an easy decision for retailers to refer enquiries from their customers about home adaptations including stairlifts and accessible bathing solutions to Companion,” explained managing director Clare Brophy.

“We have invested in a new online portal which will give our Accredited Partners easy access to information about their leads whenever and wherever they need it. We know this is really important for retailers who are keen to stay on top of what’s happening with their customers’ enquiries. We hope the scheme will give partners confidence in our commitment to building our relationship with them for the long term.”

Companion carried out a survey of mobility retailers earlier this year to find out what they wanted from their relationship with suppliers of home adaptation services. The top three results pointed to the need for more feedback about the status of leads, more marketing support in the form of POS material, and a high quality customer experience for end users.

“We’ve listened to what retailers are asking for, and have designed our Accredited Partner Scheme so that it gives them just what they need; not just healthy commission rates and rewards, but also a much closer relationship with our team and access to lots of information about our products as well as new and eye-catching marketing materials,” added Brophy.

Meanwhile, Peter Childs, Companion’s new business manager, said: “We’re looking forward to developing the scheme and working closely with more retailers to help them grow their businesses professionally and profitably too.”

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