People with disabilities will find Liverpool one of the better airports to use when travelling by air thanks to the completion of a £4m refurbishment and upgrade of the departure lounge.
Liverpool John Lennon Airport (LJLA) – already rated as good under the latest Civil Aviation Authority Accessibility Report- now includes a Changing Places assisted accessible toilet following a project led by Closomat.
Added airside by the existing wheelchair-accessible male and female toilets, the Changing Places gives more space, to accommodate a wheelchair user and up to two carers, a ceiling track hoist, mobile changing bench and height adjustable washbasin – all supplied by Closomat.
The facility is electronically accessed, with a call point and camera.
Colin Swaine, director of operations at Liverpool John Lennon Airport, said: “Liverpool is one of the UK’s fastest growing airports; we now handle 4.8million passengers a year, and appreciate that many of them require extra facilities beyond the ‘norm’. We have hoped to open a Changing Places for several years, in response to feedback from airport users, disability groups and campaigners.”T
Mr Swaine said the refurbishment of the departure lounge to improve the customer experience gave it a good opportunity to deliver something that has been on its ‘wish list’ for some time, and which integrates well into its reputation as the ‘easier and friendlier’ airport.
“It will also, we hope, have a positive contribution towards our customer satisfaction: the latest survey shows us as one of the best in terms of overall customer satisfaction,” he added.