Thornton Manor Nursing Home in Thornton-Le-Moors near Chester has been placed into special measures after being rated inadequate by the Care Quality Commission (CQC).
The home, which provides nursing and personal care for up to 47 people, was inspected in July this year.
Debbie Westhead, deputy chief inspector of adult social care in the north, said: “We found that the care provided by Thornton Manor Nursing Home fell a long way short of what we expect services to provide, which is why we have intervened to keep people using this service safe.
“At our last inspection we issued Thornton Manor Nursing Home with a warning notice for their poor care records and quality assurance audits. We also told them they must improve in areas including cleanliness, and ensuring that people using this service were always treated with dignity. However at this inspection we found improvements had not been sustained and they were still not meeting legal requirements. This is not good enough.”
Inspectors found the service was not clean with several areas, including bathrooms, being particularly dirty.
Equipment, fixtures, fittings and flooring throughout were dirty or in need of repair. Infection control at the home was also poor.
The inspectors found that risks to people’s health and safety were not always identified. Where people had experienced significant weight loss or refused treatment for the management of diabetes, staff had failed to access support and advice from relevant health professionals to minimise any further risks. Care plans, furthermore, failed to identify the specific equipment people required to support them with their mobility.
Inspectors found that the environment was not dementia friendly and no adaptions had been made to aid and support people who were living with the condition.
Records were not personalised and did not reflect people’s individual preferences about how they would like their care and support to be provided.
The full inspection report can be found by clicking here.