Altogether Care challenges ‘flawed’ CQC inspection

Steepleton

Altogether Care has challenged the CQC after it rated its Steepleton Manor Care Home as ‘requires improvement’.

The CQC report following an inspection in September rated the home ‘good’ for being effective, caring and responsive but ‘requires improvement’ for being safe and well-led.

Chief executive officer of Altogether Care Stephen Knell told the Dorset Echo that the inspection process had been “flawed”.

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Stephen said:  “CQC inspections are a frequent event within our organisation and like most businesses we constantly review, refine and improve on what we do.

“Our team of staff work exceptionally hard to provide the best possible care to all of our residents on a daily basis.

“We regularly receive positive feedback from relatives of the residents.

“It is important that the result of such an inspection is put into perspective so that the public and our stakeholders understand that a particular inspection result does not mean a care home is poorly managed or inadequate at providing quality care.

“We take all of our CQC inspections very seriously. Like all businesses we aim to constantly improve what we do and our aim is always to provide the best quality care and be continuously consistent in putting our clients first.

“Regardless of inspection results we always strive to improve on our standards in each and every one of our care homes and domiciliary care offices so we can continue to provide improved quality of life to our residents.”

The CQC report concluded that the home was “not consistently safe” and that “risks people faced were not consistently managed to protect them from harm”.

During building work being carried out during the inspection, the CQC noted that workers entered and left the home through a boiler door that was kept open posing a safety risk to residents.

Inspectors also noted that one resident who was recorded as being at risk of choking was fed while not fully awake.

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