Ableworld warns against ‘con-men’ impersonating mobility retailer

Photo by Oli Scarff/Getty Images

Mobility retail giant Ableworld has warned its customers to remain vigilant after a number of incidents where cold-callers pretending to be from the dealership attempted to scam elderly people in the area.

Branches of Ableworld in Llandudno and Rhyl were reportedly informed of the cold-callers who managed to successfully scam one elderly lady. There have been similar reports in recent weeks from other healthcare services where cold-callers have pretended to be GP’s and tried to sell over-priced mobility aids to vulnerable people.

In response, Ableworld issued advice to its customers, reiterating that it does not do any cold-calling.   

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“Unfortunately we have now had a couple of incidents whereby customers have been led into thinking they are dealing with Ableworld when in fact they are being conned,” the firm told AMP.

“In one instance a cold-caller was trying to arrange a home visit and the other incident involved a person claiming to work at Ableworld, who took a wheelchair from the customer saying they would give them money for it at a later date, but they never did.

“The marketing department are now going to great lengths to raise awareness of this online and in the newspapers, hoping to make customers more vigilant.”

ID badges are given to every member of Ableworld staff and the dealer is ensuring that all staff display their ID badge at all times, especially during home visits.

The company has advised customers to have a friend or relative present at pre-arranged home visits and to ask any cold-callers for their telephone number so that they can be reported the police.

Last week, AMP reported that the boss of a Chesterfield mobility retailer was jailed for running a cold-calling scheme to target customers which made money out of retaining their deposits when they legally cancelled contracts they had signed up for.

Christopher Carrington, who ran Peak Healthcare Ltd, was sentenced at Derby Crown Court after pleading guilty at an earlier hearing to 11 offences under the Consumer Protection from Unfair Trading Regulations 2008.

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